Ignoring this became my worst nightmare
Like houses in need of repair, problems don’t fix themselves. Not only do they not go away, they become more expensive. Problems in business work the same way, no matter what your title is. A small complaint, a missed deadline, a dip in team morale. They don't just disappear. They fester. They become expensive monsters that can take down everything you've built. Here’s a 3-step method I’ve used, to help me and I hope it helps you repair a problem before the whole house collapses. It’s called the 3-D Fix. The first D is: **Detect:** This is about active listening; what I call full-body listening. Not just to customers, but to your team, your numbers, and your gut. Create a weekly ritual. Block 30 minutes to hunt for the small problems. For example; ask your team: "What's one thing that slowed you down this week?" Look for the patterns and frustrations no one is voicing. These problems can be gold if you find and address them early. The next D is, **Decide:** Once you’ve spotted a problem, you have to decide its threat level. Is it a "Fix Now" or a "Watch & Monitor"? Not every issue is a five-alarm fire. But every issue needs a verdict. Even wait-and-see can be a decision, so long as it is done with intention. And the final D is, **Do:** This is the simplest, but hardest part. Assign a name and a deadline to the solution. A solution without an owner and timeframe is just a wish. It doesn’t need to be perfect, but it needs to be an action. You don’t have to solve every problem today. But you have to start *seeing* them. That’s the work. That’s how you go from reacting to leading. This isn’t rocket science. It’s just another discipline. It’s the difference between being the victim of your business and the leader of it. Frequently Asked Questions (FAQs) Q: What does the "3D Fix" method stand for? A: The "3D Fix" is a three-step method for proactive problem-solving in business and leadership: Detect, Decide, and Do. Q: What does 'full-body listening' mean in the 'Detect' phase? A: It refers to paying attention to every source of information about your business, including: your customers, your team, your key performance metrics, and your own intuition or "gut feeling." Q: How can I make 'Detecting' a ritual in my weekly routine? A: The video suggests blocking 30 minutes weekly specifically for "hunting for small problems," such as asking your team, "What’s the one thing that slowed you down this week?" Q: How do I know whether to 'fix now' or 'watch and monitor' in the 'Decide' step? A: The 'Decide' step is about assigning a "threat level" to the issue. Not every problem is a five-alarm fire. You must give every issue a 'verdict' on whether it needs immediate resources or can be monitored to see if it develops into a larger problem. Q: Why is the 'Do' step the hardest part of the process? A: While conceptually simple, it is difficult in practice because it requires discipline to move from a decision to an action. The critical component to success in this step is assigning both an owner (a name) and a deadline to the solution.
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